Welcome to our community! To maintain a safe, inclusive, and supportive environment for all, we kindly ask that you review and respect the following studio policies:

Women-Only

Our studio is a dedicated space exclusively for women, designed to promote comfort, empowerment, and community. All classes and events are open only to individuals who identify as women.

Booking & Cancellations

• All classes must be booked in advance via our online system or app Pilatte Studio.

• Cancellations must be made at least 2 hours before class to avoid losing a session or incurring a fee.

• Late cancellations or no-shows may result in a $15 fee or forfeited class, depending on your membership/package.

Waitlist

If a class is full, you may join the waitlist. If a spot becomes available, you’ll be automatically added and notified. Please ensure your notifications are enabled. Last chance to join a waitlist will be 2 hours before class.

Studio Etiquette

• Please arrive 5–10 minutes early to settle in and respect the start of class.

• Studio doors will be locked after a 5 mn grace period and will not be admitted into class.

• Remove shoes upon entry and silence mobile devices.

• Use respectful language and behavior at all times to maintain a positive space for all.

Cleanliness & Hygiene

• Please wipe down all equipment after use with the provided disinfectant.

• Wear clean, appropriate workout attire.

• For hygiene and comfort, we recommend bringing your own towel.

Health & Safety

• Do not attend class if you are feeling unwell or experiencing symptoms of illness.

• Inform your instructor of any injuries or conditions prior to class so we can offer modifications.

No Refunds and Expiration dates

All memberships , class packages and drop-ins are non-refundable. Please review our full policy before purchasing.

All class packages and drop-in purchases have an expiration date. However, the expiration date does not mean it is the last day a reservation can be made it is the last day the class credit can be used.

Any unused classes remaining after the expiration date will be forfeited and are non-refundable and non-transferable.

Respecting the Space

This studio is a judgment-free, supportive environment. We ask everyone to help uphold our mission by fostering kindness, inclusion, and mutual respect.

No Recording

To protect the privacy, comfort, and focus of all participants, recording of any kind (video, audio, or photos) during Pilates classes is strictly not permitted.

This policy helps ensure:

• A safe and respectful space for all clients

• The protection of our instructors’ teaching methods and intellectual property

• That everyone can move freely without concern of being filmed or photographed

We kindly ask that all phones and recording devices be silenced and put away during class. If you'd like to take a photo before or after class, please ask your instructor for permission.

Ignoring this policy will result on the termination of any class, package or membership as well as resulting of not being allowed back on studio.

Membership Freeze

We understand that life happens whether you're traveling, recovering from an injury, or just need a short break, we offer the option to freeze your membership under the following guidelines:

Eligibility

• Membership freezes are available for monthly or longer-term memberships.

• You may freeze your membership for a minimum of 7 days and a maximum of 60 days per calendar year.

Notice Requirement

• All freeze requests must be submitted in writing at least 7 days before the intended start date.

• Requests can be sent via email to uppermontclair@pilattestudionj.com or submitted at the front desk.

Fees

• The first freeze per calendar year is complimentary.

• Additional freezes may incur a $50 administrative fee per month.

Terms

• Your billing cycle will automatically extend by the length of the freeze period.

• Memberships cannot be frozen retroactively or while in a cancellation period.

Membership cancellation

• All membership cancellations must be submitted 30 days prior by email .

• Refunds are not provided for unused classes, early cancellation of fixed-term plans, or failure to attend scheduled sessions.

• Members may be responsible for a cancellation fee of $100 if terminating a fixed-term membership before the agreed end date.

• Membership has to be active and cannot be frozen the month before cancellation.